As organizations around the world strive to improve the quality of their processes while managing their bottom lines, Business process outsourcing has become the new imperative. We, at EnTechSolv, an offshore BPO (Business process outsourcing) provider in India, partner with our clients to provide a full spectrum of BPO Services.
Service Offerings :
We offer integrated solutions for a wide range of remote processing applications including customer interaction services, business process outsourcing, technical support and knowledge services. We further leverage our two decades of IT solutions expertise in multiple domains such as Finance, Insurance, Telecom, Retail, Travel and Technology Infrastructure among others, for in-depth business process understanding and high quality execution.
Our Business Process Outsourcing portfolio includes :
» IT Consulting
» Remote Mainframe Applications Maintenance
» Remote DBA Support
» Technical Documentation
» Web Site Development
» Data Entry Applications
» Interactive Voice Response
Business Process Outsourcing (BPO) is the delegation of one or more IT-intensive business processes to an external provider that in turn owns, administers and manages the selected process based on defined and measurable performance criteria.
Customers across verticals like Insurance, Banking, Pharmaceuticals, Telecom, Automotive and Airlines seem to be the early adopters of Business Process Outsourcing. Of the vertical listed above insurance and banking are able to generate bulk of the savings purely because of the large proportion of processes they can outsource like claims processing, loans processing and client servicing through call centers.
Improvement in cost, quality and productivity has encouraged customers to rapidly scale up their offshore operations. It is no longer seen as a one-time cost reduction or process improvement but customers are demanding year-on-year improvements in process metrics.
Why Outsourcing from India ?
Robust communication infrastructure, a large English-speaking workforce, low labor costs, appropriate time-zone difference with the West and the brand equity built by the software services sector are compelling reasons for choosing India as the BPO destination.
The Business Process Outsourcing industry in India has been growing 70 percent a year and is now worth $1.6 billion, employing 100,000 people. And as McKinsey analysts put it, BPO has to grow only 27 percent till 2008 to deliver $17 billion in revenues and employment of a million people.
The momentum for Business Process Outsourcing continues to grow as the factors that force companies to focus on core competencies intensify. Gartner predicts that the worldwide market for BPO will nearly triple from $106.7 billion in 1999 to $301 billion in 2004.
The key drivers for BPO include a shortage of skilled labor-not just in IT but in other core areas such as HR and finance-mergers and acquisitions, deregulation, and the competition and speed imposed by economic globalization.
What we bring to you
We customize specific solutions to meet specific client's needs of our clients and work towards win-win partnerships with our clients. Some of the significant benefits of working with us include:
Focus on core competence
With our experience in business process spread across diverse industries, you can safely leave all your business process needs to us and focus on your core businesses and nurturing your core competence.
We focuses on constant measurements and continuous improvement and results in process / productivity improvements while promoting a total quality culture.
Time-tested, proven systems and processes ensure critical cost savings. With state-of-the-art communication facilities and infrastructure, our offshore centers function as virtual extensions and huge cost advantages.
Access to world class talent
Hiring the best talent and robust people practices are key to creating "customer delight" and providing "best-in-class" services. Our satisfied employees translate into higher productivity, higher efficiency and job performance.